Privacy Policy.
This page is maintained by Make Digital and explains what personal data we collect when you use our website and services, why we collect it, and what rights you have. It is informational and is not a certification.
Who we are
Make Digital ("we", "us", "our") is an independent creative studio based in Bulgaria. We are the controller of the personal data described in this document. You can reach us at [email protected].
What we collect
We collect only what we need to provide and improve our services:
- Account details you give us at checkout: first name, last name, email, password (hashed).
- Order information: selected credits, billing period, promo code, chosen payment method, totals.
- Support correspondence: emails and messages you send us.
- Technical data: IP address, browser, device, pages viewed, and similar log data.
- Cookies and similar storage — see our Cookie Policy.
Why we use it
- To create and maintain your account and deliver credits you purchase.
- To process payments and send transactional emails (receipts, bank-transfer details).
- To respond to support requests and operate the service.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations (e.g. tax, accounting).
We rely on contractual necessity, legitimate interests, and your consent (for non-essential cookies) as our legal bases under the GDPR.
Sharing & subprocessors
We do not sell your personal data. We share it only with vendors that help us run the service (hosting, email delivery, payment processing) under written data-processing agreements. A current list of subprocessors is available on request.
Retention
We keep account and order data for as long as your account exists and for up to seven years afterwards to comply with accounting law. Support emails are kept for up to two years. Log data is rotated within 90 days.
Your rights
Under the GDPR you may request access, correction, deletion, restriction, portability, or object to processing of your personal data. You can also withdraw consent at any time and lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at [email protected]. We respond within 30 days.
International transfers
Some of our vendors are located outside the EEA. When data is transferred internationally, we rely on the European Commission's Standard Contractual Clauses or an equivalent safeguard.
Changes to this policy
We may update this policy as our service evolves. Material changes will be communicated by email or via a notice on this page at least 14 days before they take effect.